At Orion Escapes, we value your satisfaction. This Returns & Refund Policy explains the process for returning products and receiving refunds.
1. Eligibility for Returns
Returns are accepted only for products that are defective, damaged during delivery, or incorrect.
All return requests must be made within 7 days of receiving the product.
Products must be unused, in their original packaging, and include all accessories, manuals, and tags.
2. How to Request a Return
To request a return, please contact us at [email protected] with:
Your order number
Details of the product(s) to be returned
Reason for the return
Our support team will provide instructions for the return process.
3. Return Shipping
Return shipping is the responsibility of the customer unless the product was defective or incorrectly sent.
Please ensure the item is securely packaged to prevent damage during transit.
4. Refunds
Refunds will be processed after we receive and inspect the returned product.
Approved refunds will be issued in the same form as the original payment method (note: as we accept only cash-on-delivery, refund options will be arranged with you individually).
Please allow 5-10 business days for the refund to be processed.
5. Exchanges
Exchanges are available for defective or damaged products only.
To request an exchange, contact [email protected] with the relevant order details.
6. Non-Returnable Items
Products that have been used, damaged by the customer, or without original packaging and accessories are not eligible for return or refund.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: [email protected]
